Case Study : Great American Insurance Companies
ASYNCHRONY TURNS INFORMATIONAL WEB SITE INTO A DYNAMIC E-COMMERCE AND CUSTOMER SERVICE PORTAL
Client Challenge Great American Insurance Companies
(GAIC) is the flagship subsidiary of the American Financial Group (AFG),
recently ranked 22nd largest P&C insurance group in the US. This subsidiary
was looking to significantly expand its online auto policy quoting and
contract binding capabilities. Asynchrony ... developed middle-tier
components that provide the functionality required to contractually bind
a customer to an insurance policy online.
The existing
system used for insurance policy administration lacked the functionality
required to support policy creation through the World Wide Web.
Asynchrony Solutions Approach Working with several preexisting systems and "As-Is" and "To-Be" business processes, Asynchrony designed and developed middle-tier components that provide the functionality required to contractually bind a customer to an insurance policy online. These components were built with Microsoft technologies and implement XML-based interfaces. The delivered functionality included:
- Verification and validation of a customer’s address.
- Extraction and verification of vehicular information from the vehicle’s Vehicle Identification Number (VIN).
- Retrieval of Motor Vehicle Records (MVRs) and Claims Losses and Underwriters Evaluations (CLUEs) from a commercially available information portal.
Results Within 12 weeks Asynchrony delivered the components for use by GAIC. These components are viewed as critical to the success of GAIC’s online insurance strategy and are facilitating the corporation’s e-business reengineering efforts.